Today’s question comes from Toni, who asks, “If I run into a problem with my Tablo, who can I contact?”
We hope your Tablo experience is smooth and problem free. That being said, it’s good to know where to go should you need help. In that regard, here’s some great places to find Tablo support.
Our Quick Start Hub
Our Chat-Based Help
We have chat-based help built into our TabloTV website. Simply click the blue speech bubble icon in the bottom right-hand corner.
In our chat app, you can type your question in everyday language and our bot will pull the best answer from our blogs and knowledge base.
Our Knowledge Base
If you like digging around on your own, try our knowledge base. Here you can look up articles new and old that may help you troubleshoot your Tablo issue. It’s a great way to learn about Tablo DVRs, TV antenna connections, Wi-Fi troubleshooting a many other facinating topics.
Our Tablo Community
If you want help from Tablo super users, look no further than our community forums. There, an active user base shares tips, tricks and lore on the innerworkings of the Tablo DVR.
To access it, simply register an account and post.
Our Technical Support Team
If you need one-on-one support there’s no better place than with our technical support team.
The easiest way to reach out to them is via the submit a request link in the upper righthand corner of our Support Page.
When using this method to reach our support team, please provide the following:
- Clearly and concisely, explain exactly the problem you’re seeing, what Tablo model you’re using, what streaming device/app you’re using and what firmware version your Tablo is running.
- Make sure to include your MAC address which can be found on the bottom of your Tablo unit and will start with the digits 5087. This will speed up the troubleshooting process immensely.
This form enables you to attach images and/or video which may be very helpful for the team as they work to diagnose your problem.
After submitting such, you’ll receive a confirmation email to verify that you’re in our queue.
Please avoid sending follow-up emails. Our queue works on a first-in, first-out basis. If you reach out to us again before we can reach you, unfortunately, your ticket will be placed in the back of the queue.
If you need immediate help, the best option is to call. Our number is 1-844-TABLOTV (822-5688). Our support team is available 8:30 a.m. – 2:30 a.m. Eastern Standard Time, 7 days per week.
Have a question about watching TV that you’d like answered? Send us a note and you may see your question on the Tablo blog and in an upcoming issue of our newsletter, Stay Tuned!
